In June 2025, Civic Federal Credit Union merged with its sister credit union, LGFCU. As part of the transition, incoming members were losing access to a large branch network, which raised concerns about how they would deposit cash. To prepare for this change, we began exploring solutions several months before the merger, working closely with internal teams and external vendors to enable cash deposits at retail locations that members already knew and trusted.

• Provide members with a cash deposit solution integrated within the Civic mobile app.
• Deliver the feature ahead of the merger deadline, allowing just four weeks for design, development, and testing.

I had just one week to design the initial flow, working closely with developers to refine the experience as we moved into implementation. The design also required approval from the vendor’s UX team, so I began by reviewing their existing case studies and used them as a foundation.

I used Figma to create and collaborate with internal teams throughout the process. On the entry screen, I designed a visual map featuring retail partner logos, helping users quickly identify nearby locations for cash deposits. From there, I laid out a simple, step-by-step experience:
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1. Find and select a retail location
2. Choose the account to deposit the cash into
3. Generate a barcode for the cashier to scan
4. Hand the cashier the cash
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The barcode expires after 15 minutes, prompting the user to generate a new one if needed. Once the transaction is complete, users receive a detailed summary of the transaction.